Call Center Resume

Call center jobs require specific things to ensure that you get both the interview and get the job in the end. Having a specific call center resume is the key to getting the correct job for your field.

Creating a call center resume doesn’t have to be a challenge. In fact, it can be both fast and easy. There are four key elements to a call center resume that are extremely important. The first is your personal details. The second is your work experience, the third is your skills, along with your education details and the last is your references. Because call center jobs come often it’s important that your resume meets all four of these things. By having them all on your resume you don’t have to stress about anything more than submitting a great cover letter to go with it.

Personal Details

The first key element is your personal details. Some also refer to these as your data. Within your personal details people need to know who you are. Unlike a traditional resume where none of these things matter, they do for a call center. You must note where you live, your gender and your contact details.

Work Experience

The second key element is your work experience. You want to list your work experience in reverse chronological order to make it look neat on paper. Within each experience you need to explain what you did and how you did it. If you were asked to sell over the phone, note how many sales you made daily on average.

Skills And Education

The third key element are your skills along side your education details. If you are just starting out you may have limited skills but a good education. It’s great to highlight those within this section. Your skills should also note what kind of call center software programs you are used to working with.


The forth key element is your references. Instead of having employers ask for them directly, you can easily place 3 references on the very bottom of your resume. Include their name, number or email address and where you know them from. You need at least three.

Be Sociable, Share!